Information Technology Services


Information Technology Services office provides extensive support for faculty and staff. For students, the office operates a full-service computer helpdesk, providing support for a suite of productivity and research software. In addition, the student help desk and Information Technology staff is available to assist students with questions or problems with their laptop computers.


 

YLS Computer Support Email: law.help@yale.edu

YLS Computer Support Helpline: (203) 432-0821

YLS Staff

 

Incoming Students FAQ


If you have an older laptop (pre-2012) we strongly urge you to purchase a new laptop. You should at least have the minimum configuration of Windows 7, a 2 GHz Core 2 Duo processor, and 4 GB of RAM. We recommend, however, a minimum of 8 GB of RAM, Windows 7 64-bit on all PCs. For Macbook Airs/Macbook Pros, we recommend 8GB of RAM and Mac OS X 10.7 (Lion) or later.

The majority of student laptops at YLS are Apple MacBook Airs or MacBook Pros. We strongly recommend purchasing an Apple Care warranty which will extend coverage to a total of three years. In-warranty Macs are serviced on-site at YLS or at the on-campus Apple Store. We also support Boot Camp installation of Windows on Macs so you don't have to leave the world of Windows behind.

If you decide to use a PC, we strongly encourage you to purchase one of the laptops from Dell. These computers come with an excellent three year onsite warranty that covers all repairs, including accidental breakage. We stock spare parts for these laptops and can better assist you should your laptop need repair.

If you choose to purchase a different brand, buy one with a three-year warranty from a major manufacturer such as HP, Lenovo, or Toshiba. When comparing notebook computers, ask about the turn-around time for warranty repairs. Many students find it very difficult to be without a computer for a week or more while waiting for a repair to be completed. You may also wish to inquire about what the warranty covers. Most standard laptop warranties exclude the LCD display and a broken display can be quite costly to repair (up to $1,000.00)

We only support Windows 7, Windows 8, and Mac OS X 10.6 (Snow Leopard) or higher. If you buy a new computer make sure it has one of these operating systems installed.

The Law School has licensing for Microsoft Office and Symantec Endpoint Security (antivirus software). You can install these programs once you arrive on campus.

Yes, you should have an ink jet printer or personal laser printer suitable for printing letters and short papers. The Law School computer cluster has high-speed laser printers for printing longer documents.

You will receive information on your email and network access account from Yale University by mail in June. Please do not discard or lose this information as it can only be provided to you again in person at the Law School.

Current Students FAQ


For information and instructions for connecting to Yale WiFi, click here.

You can change your Yale password at www.yale.edu/password

Yale provides 50GB of collaborative online storage at Box. Your Yale Box account can be accessed at http://yale.box.net/. Use your Yale NetID and password to access your account.

Yale Law School uses the University-wide printing system called BluePrint which is powered by Papercut.

Printing information for law students is available at https://www.law.yale.edu/printing.  This includes configuration instructions for printing from your personal computer, common issues, and a list of Law School printers.

Complete list of Papercut printer locations.

Mapping Network/Shared Drives in Windows: Click here for instructions.

Mapping Network/Shared Drives on a Mac: Click here for instructions.

Yale VPN (Virtual Private Network) is a way to securely access a remote network. Yale VPN allows eligible individuals to access Yale resources from a non-Yale internet source as if they were directly connected to the campus network.

The Yale VPN is connected via Cisco AnyConnect Secure Mobility Client. This can be downloaded at access.yale.edu.

 
On Office 365 (outlook.com/yale.edu)
 
1. In a browser, go to outlook.com/yale.edu and log in with your full Yale email address and password.
 
2. Click the Settings Icon (a Gear Icon) in the upper right corner of the screen and select Mail from the My app settings menu.
 
3. Click Inbox and sweep rules from the left pan and Click the + (plus) button from the Inbox Rules section.
 
4. The "New Inbox Rule" window pops up.
 
5. You can enter a custom name for the rule in the Name field (e.g. Forwarding). Under Apply this rule... First, select [Apply to all messages] from the drop down list for When the message arrives, and: box.
 
6. Next, select "Redirect the message to..." from the drop down list for "Do the following:" box.
 
7. The Address Book window pops up, in the Redirect the message to field at the top, type in the email address that you want your email messages to be redirected to, then click OK.
 
8. Back at the New Inbox Rule window. You can click the Save button at the bottom right corner. The forwarding rule will take immediate effect. It is not retroactive to emails already received.  
 
 

For an iPhone, click here.

For an Android, Windows and other smartphones, please email law.help@yale.edu. Instructions vary by phone model.

Note--Most modern web browsers support access to https://connect.yale.edu which does not require the installation of an email program and can be accessed securely from public computers.

Outlook 2007, 2010 and 2013 (PC)
Instructions can be found here. If you don't have a Startup Dialog box as the instructions suggest, go to File (or Office button) then Account settings to find the Account Configuration window instructed by the second step.

Outlook 2011 (Mac)
Instructions can be found here.

Apple Mail
Instructions can be found here.

If you need assistance, please contact Marcin Kloc, or the YLS IT Services help desk at (203)432-0821 during business hours.

Lynda.com is an online software training service that is free for all Yale users. Lynda can be accessed at http://www.lynda.com/portal/yale. Your Yale NetID and password should give you access.

Class recording requests are NOT taken via email. AV Requests are placed on the AV requests calendar on the YLS Events Calendar located on the Inside Page.

Please consider the following:

  • Requests must be made at least 24 hours in advance of the event.
  • Permission from the Professor is required.
  • Only events between 8:30am and 7pm on weekdays can be recorded. AV equipment can be borrowed for weekend events.
  • Recordings of classes can only be requested for absences because of either religious observance or a school-related trip.

Please email law.av@yale.edu to make arrangements for borrowing AV equipment.

For information about Yale Security’s STOP Program click here.

Graduating Students FAQ


Your Yale email account will remain active until June 1st of the year after graduation. For example, if you graduate in May 2015, your Yale Email will remain active until June 1st 2016.

Please see the tab below about Yale's alumni (AYA) email accounts.

Access to different services at Yale ceases at varying times. While email lasts for a full year after graduation, Yale VPN and Inside Page access ceases on October 15th. Access to Career Options Assistance Program (COAP) should remain indefinitely.

Those who use program like Outlook or Apple Mail to access their Yale email via POP should find that all their messages have been stored on their personal computers.

If you instead use Thunderbird, Outlook or Apple Mail with an Exchange, IMAP or Exchange IMAP configuration, some of your email is likely stored on Yale's mail servers. All your data stored on Yale's email servers will be deleted when your account is closed. If you have email messages you would like to keep, you must transfer them to your own computer or to a different account.

Those who have always forwarded their Yale email to an outside service like Gmail or Yahoo, the emails already forwarded will remain in that account but the Yale Account will be deleted and forwarding will NOT continue after account deletion.

To transfer an individual email message to a different email account, use the "forward" function of your email program.

To receive a complete archive of your email in the form of a PST Outlook file, please email Marcin Kloc at marcin.kloc@yale.edu. NOTE: PSTs requests are fulfilled one week prior to deletion and delivered to your Yale account.

As a service to Yale graduates, the Association of Yale Alumni runs a service called Yale Mail, a Yale-branded service for alumni on the Google Apps for Education platform. See the Yale Alumni Association web site for more information: http://www.aya.yale.edu/content/yalemail-faqs#q2
 

If you plan to keep your Box.net account after graduation, Yale Box accounts must be converted to personal accounts before October 1st after graduation. Instructions for converting your Yale Box account to a personal account can be found here.

If you have an active affiliation with Yale after completing your YLS degree, your email account will not be deleted.

Visiting Faculty


Email, Law School Network and YLS:Inside accounts are setup for each visiting professor prior to arrival on campus. Both wired and wireless network access is available throughout the building. Law School office computers are setup with a standard suite of software including: Microsoft Office 2010, Corel WordPerfect, Internet Explorer, Mozilla Firefox, Adobe Acrobat X, and Outlook 2010 for email.

If your research requires specialized software or hardware please let us know.

The law school uses a SharePoint-based course management system. If you are not familiar with SharePoint you will find it an easy to use web based tool for postings, syllabi, course documents, emailing your class, and creating a seating chart. All faculty assistants are familiar with the system can assist you as you prepare your course materials.

Audio Visual support is available in all classrooms. Services include audio and video recording, videoconferencing, webcasting, multimedia presentations, student response systems and other classroom support. If you have questions about using technology in teaching please contact Daniel Griffin, he can let you know what is currently available and assist you in getting set up. Dan can be reached at (203) 432-2197 or via email at daniel.griffin@yale.edu. To request classroom support your assistant can make arrangements via the online AV request form.

If you have questions concerning the use of technology before or during your visit please contact Susan Monsen at 203 432 4044.